Privacy policy

Last updated: 28th March 2025

Chateau Noir Event Hire Ltd is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website (www.chateaunoireventhire.com), interact with us, or use our services.

 

1. Information We Collect

We may collect and process the following personal data:

  • Personal Information: Name, email address, phone number, billing and delivery address, company details (if applicable).
  • Payment Information: Payment card details or bank account information for transactions.
  • Technical Data: IP address, browser type, operating system, device type, and browsing behaviour on our site.
  • Communication Data: Emails, messages, and other correspondence with us.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.


2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our services, process orders, and manage bookings.
  • To communicate with you, including responding to inquiries and providing updates.
  • To process payments and issue invoices.
  • To improve our website, products, and services.
  • To comply with legal obligations and enforce our terms and conditions.
  • To send marketing communications if you have opted in.


3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide your explicit consent (e.g., subscribing to our newsletter).
  • Contractual Necessity: To fulfil contracts or provide services you request.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services, protect our business, and prevent fraud.


4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with:

  • Service Providers: Third-party companies that assist in delivering our services (e.g., payment processors, delivery companies, IT providers).
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or acquisition.


5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymised.


6. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where applicable.
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing or other legitimate interests.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@chateaunoireventhire.com


7. Cookies

Our website uses cookies to enhance your browsing experience. For more information, please refer to our Cookie Policy.


8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.


9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at info@chateaunoireventhire.com.