Terms & Conditions
Agreed Terms
1.INTERPRETATION
1.1 The definitions and rules of interpretation in this clause apply in these Terms and Conditions.
Company: Chateau Noir Event Hire Ltd, a company incorporated and registered in England and Wales with company number 16200243, whose registered office is at 7 St. Petersgate, Stockport, England, SK1 1EB. Operating hours 08:00 - 17:30 Monday to Friday.
Client: Any private individual, Sole trader, Limited Company or PLC, that has engaged the Company for the purpose of hiring Goods for events or private hire and detailed within the invoice received by the Company.
Goods: Any item provided by the Company to the Client as detailed in any corresponding quotation or invoice provided by the Company.
Hire Period: The specified rental period as outlined in any corresponding quotation or invoice/booking confirmation provided by the Company.
Order(s): Enquires invoiced by the Company to the Client. Quotations received by the Client from the Company will not be considered an Order, until the Client has accepted the quotation and the Company has issued an invoice.
Other Parties: Any person, corporation, company, or entity other than the Company and/or the Client.
Partnership: Any Client that has been approved by the Company into the Partnership Programme prior to the Hire Period and is currently adhering to the Partnership Programme terms and conditions.
Security Deposit: A refundable monetary value paid by the Client to the Company for the purpose of security against loss and/or damage of Goods supplied by the Company. The Security Deposit shall be retuned to the Client minus the value of any loss and/or damage of Goods, should there be any. In the event that the value of any loss and/or damage exceeds that of the monetary value held by the Company by means of security, the Client will be invoiced by the Company for the difference and remains liable for payment.
Writing: Correspondence acknowledged and agreed by the Company via e-mail to info@chateaunoireventhire.com.
Subject to any variation expressly agreed in Writing, the terms set out below shall form the contract between the Client and the Company.
2. ORDERING
2.1. Orders(s) will only be considered accepted by the Company from a Client that has accepted a quotation in writing and has approved an invoice/booking confirmation from the Company.
2.2. All prices are exempt from VAT
2.3. The Client is responsible for ensuring the Goods listed on any invoice/booking confirmation provided by the Company, including quantities, date and location are correct prior to making payment. The Company reserves the right to apply additional charges for changes to any Order(s) due to an error, after an invoice/booking confirmation has been accepted by the Client.
2.4. Should the Client require advice from the Company on linen sizes and quantities required, the Client must provide all measurements, quantities and a floor plan in Writing. Including any additional information on the layout of tables.
(i) The Company are only able to advise based on information provided and are not liable for any under or over ordering of Goods.
(ii) Any Goods suggested by the Company will not include spares, the Client must request these in addition if required.
2.5. Goods will remain the property of the Company at all times.
2.6 The Client named on the Order(s) is solely responsible for the Goods provided for hire by the Company.
(i) The Company shall not be liable for any loss and/or damage of Goods caused or alleged to be caused, directly or indirectly by any Other Parties.
(ii) The Company shall not seek to recover damages for any loss and/or damage of Goods caused by or alleged to be caused, directly or indirectly by any Other Parties.
(iii) Should any loss and/or damage be caused, directly or indirectly to the Goods of the Company by any Other Parties, It shall be the responsibility of the Client to reimburse the Company.
(iv) Hired Goods shall be at the risk of the Client for the entirety of the Hire Period. The risk will not pass back to the Company until the Goods are in the Company’s possession.
2.6. Unless otherwise agreed in Writing, or where a Client is part of the Partnership programme and adhering to the terms of that programme, the Company shall not be required to provide Goods and/or services until the price of such Goods and/or services have been paid in full together with any Security Deposit which may be
payable.
2.7. Goods prices are reflective of the Hire Period.
2.8 The Company is only responsible for the loss and/or damage of Goods while they are in the possession of the Company.
3. NON PARTNERSHIP CLIENTS
3.1. The Client is required to make full payment within 2 weeks of the Hire Period commencement date. Including the Security Deposit.
(i) A 50% non-refundable payment of the total invoice value, supplied by the Company must be paid by the Client, before the Company will accept the Order(s).
(ii) The Client must pay the remaining 50% balance of the total invoice value, supplied by the Company, 2 weeks prior to the Hire Period commencement date.
(iii) Only payments made directly to the Company via the payment methods stated on a Company invoice or Company correspondence will be considered as payment received.
(iv) Should the Client fail to make payment to the Company, of any remaining balance within 2 weeks prior to the Hire Period commencement date, the Company reserves the right to add additional charges to the balance and/or cancellation of the Order(s). The Company further reserves it’s right to recover the loss of revenue from the Client due to non payment.
(v) The Client is responsible for paying the Security Deposit, unless expressly agreed in Writing by the Company.
3.2. The Client will remain liable to pay any outstanding balance owed, where additional fees were not covered by the Security Deposit value paid.
(i) The Company shall invoice the Client directly for any outstanding balance. Payments must be received by the Company within 7 days of the invoice date.
4. PARTNERSHIP CLIENTS
4.1. The Client is required to make payment in line with the agreed terms and conditions of their Partnership programme agreement.
4.2. The Client must be in good standing with the terms and conditions of their Partnership programme agreement.
(ii) If the Client has not adhered to the terms and conditions of their Partnership programme agreement, in whole or part, except where expressly agreed in Writing by the Company, the Company reserves the right to suspend its obligations under the Partnership programme agreement.
5. DELIVERY/COLLECTION
5.1. All deliveries and collections may be carried out by the Company or third party contracted courier as the company see fit.
(i) The Company will advise the Client of the delivery and/or collection method and where possible give a window of completion. This may change for unforeseen circumstances including but not limited to, delay in traffic.
(ii) It is the Clients responsibility to select a Hire Period that mitigates the risk, where possible, of unforeseen delays.
5.2. All delivery/collection drivers are not authorised to check Goods upon delivery or collection, and will not be able to assist or otherwise advise any Client queries. The Client must contact the Company directly with any queries.
5.3. The Client is responsible for providing any onsite contact information to the Company when placing an Order(s).
5.4. An £80 per hour wait charge will apply to the Client in the event that any Company driver that is required to wait in excess of 15 minutes, when delivering or collecting. This will be invoiced to the Client in full hours. Where the wait would risk the Company not being able to fulfil other commitments, the Company reserves the right to fail the delivery or collection. The Client will be responsible to arrange an alternative delivery or collection and will be liable for the costs.
(i) Contracted courier drivers will not wait. Should the Client or site contact not be available to accept the delivery or facilitate the collection, within the advised window, this will be a failed delivery or collection. The Client will be responsible to arrange an alternative delivery or collection and will be liable for the costs.
5.5. All delivery and collection instructions must be provided prior to the Hire Period commencement date. The responsibility of any parking fines obtained by the Company, due to insufficient delivery instructions will lie with the Client.
5.6. An additional hire fee will apply if Goods are not ready to be collected on the agreed collection date/time. The Client will be liable for this fee.
(i) Collection drivers will not be responsible to sort and pack Goods.
5.7. A signature is required upon delivery to confirm receipt of Goods, the Company reserves the right to refuse delivery if no signature can be obtained.
5.8. All Goods will be delivered and collected from the loading bay/ground level entrance unless expressly agreed in Writing by the Company.
6. RETURNS
6.1. In the unlikely event that the Client receives incorrect or damaged Goods, it is the responsibility of the Client to inform the Company within 24 hours of the Hire Period commencement date. Responsibility will not be accepted if the Company is notified after the event.
6.2. If any goods, that do not belong to the Company are returned by error to the Company, they will be stored by the Company for a period of 7 days. If not claimed or collected within that period the Company will dispose of the goods.
(i) The Company takes no responsibility for goods stored that are not the property of the Company.
(ii) The Company will not deliver goods, by way of return, that are not the property of the Company. Should it be expressly agreed in Writing by the Company that they will deliver the goods, the Client will be liable for costs incurred.
7. CANCELLATION
7.1. The Company reserves the right to apply cancellation charges as detailed should the Client cancel the Order(s).
(i) Up to 2 weeks prior to the Hire Period commencement date - 100% of Order(s) Goods invoice value.
(ii) Up to 8 weeks prior to the Hire Period commencement date - 75% of Order(s) Goods invoice value.
(iii) Up to 15 weeks prior to the Hire Period commencement date - 50% of Order(s) Goods invoice value.
(iv) 15+ weeks prior to the Hire Period commencement date - no charges.
7.2. All cancellation requests must be submitted in Writing to the Company.
7.3. Goods are unable to removed from an Order(s) from 2 working days prior to the Hire Period commencement date.
7.4. Unused Goods are not subject to discount or refund.
8. URGENT ORDER FEES
8.1 A £50 urgent Order(s) fee will be applied to all Order(s) with a Hire Period commencement date within 1 week, should the Order(s) be accepted by the Company.
8.2. A £50 urgent Order(s) fee will be applied to all amended Orders(s) within 1 week of the Hire Period commencement date, should the amendment be accepted by the Company.
9. CARE OF GOODS
9.1. All Goods provided for Hire by the Company will be laundered and pre-pressed. A steamer may be used, at distance to remove any folds and/or creases.
9.2. The Client is not permitted to use an iron to remove any folds and/or creases.
An iron may cause burns and/or damage to the Goods, the Client will be liable for any damage to the Company Goods.
9.3. Laundry charges are included in the Order(s) invoice value.
9.4. The Company is able to remove the majority of food and drink spillage from Goods during the laundering process, The Company is unable to remove the following, which will be considered by the Company as damage to Goods
(i) Candle wax / Oil / Grease
(ii) Burn hole / Tears / Rips / Pulled Treads
(iii) Dye / Ink
(iv) Sellotape / Duct tape
(v) Mildew
(vi) Chewing Gum
9.5. Goods returned to the Company soiled with vomit and/or biofluids will be
refused and immediately disposed of. Such Goods should be thrown away onsite by
the Client, who must then notify the Company that the Goods shall not be returned.
In case case Goods disposed of by the Client or the Company for the reason of
Vomit and/or Biofluids will be considered as a loss by the Company.
9.6. Any Goods deemed as damaged by the Company will be stored for a period of
7 days post-return. The Client may request any damaged Goods for self collection
within this period, after which the Goods will be disposed by the Company.
9.7. Mildew grows and spreads rapidly, All damp Goods must be separated by the
Client immediately after use and air dried where possible. Damp Goods should be
returned to the Company in a separate plastic blag to avoid the spread and growth
of mould.
10. LIMITATION OF LIABILITY
10.1. The Company’s total liability in contract, tort, misrepresentation, restitution or
otherwise arising in connection with the performance or contemplated performance
of the Company’s obligations under those terms will be limited to the price of which
the Client has agreed, by way of confirmation, for the hired Goods and/or services
provided by the Company.
11. GOVERNING LAW
11.1. These terms and any dispute arising out of or in connection with their subject
matter, shall be governed by English Law.
12.0 PERSONAL DATA PROTECTION
12.1. The Company complies with GDPR and any data stored by the Company is
held with the legitimate interest or contact basis as provided in the GDPR and is
only such data as necessary for us to contact the Client. Should the Client object to
the Company holding its data a request for the Company to delete it can be sent via
email to info@chateaunoireventhire.com